The Legal Notice published on this website identifies the owner as established in Article 10 of the Law on Services of the Information Society and Electronic Commerce and contains information on the policy of protection of personal data.

The products offered on this page are intended for consumption, so the contract of sale is made at the time when the customer issues the express confirmation of his order. For this reason, JOAN AYGUADÉ JARQUE, recommends the full reading of the legal notice and these general conditions before accepting the order.

This contract is concluded within the legal framework established for Electronic Commerce by Law 34/2002 on Services of the Information Society and Electronic Commerce, taking into account Law 7/1996, of January 15, on the regulation of retail trade, Law 7/1998, of April 13, on general contracting conditions, Royal Legislative Decree 1/2007, of 16 November, approving the revised text of the General Law for the defence of consumers and users and Law 3/2014, of 27 March. The contracting conditions are as follows:

Product characteristics. The characteristics of the products offered on this site appear on the screen next to the visual identification of these.

Prices. The current prices that appear on the website at the time of formalization of the order will be applied. The price of the products is detailed next to each of these. VAT is included, this will be broken down later in the purchase process.

Languages in which the order may be placed. Spanish and English.

The steps to follow to place orders. You must select the items that interest you by informing the number of units and clicking on the “add to cart” button to add them to the shopping cart. At any time you can view the contents of the shopping cart, where you can see the selected items, their price, taxes and shipping costs. From this same window, before sending the order you can correct, change or cancel the selected products.
When you have finished choosing products press the option “cart” and “next”. If you are registered as a user you will have to inform your credentials, otherwise, you must provide your email and create an account with your personal data. Once the user’s data has been validated, the delivery address will be confirmed and the shipping method will be chosen.

Subsequently, it will be necessary to accept the Conditions of Purchase by checking an acceptance box. As a last step you will need to choose the payment method and you will be redirected to the payment gateway. Once the process is completed, you will receive a confirmation of the purchase made.

Order tracking. Once the order has been placed, it will be archived so that it can be accessible via the Internet until its delivery has been made.

Confirmation of Receipt of the Order. Each time the company receives an order, a confirmation of receipt email is sent within 24 hours of receipt of the order, except in the case that it is received on holidays or weekends, which will be sent the confirmation on the business day following receipt.

Payment methods. JOAN AYGUADÉ JARQUE has several ways to accept payments for orders. Each with very high security standards to ensure payment with confidence.

The payment of the price of the products will be made in one of the ways indicated below:

  • Payment by credit card. Visa, or MasterCard. The customer can choose the payment by credit card, so that the operation will be confirmed at the time the order is placed.
  • Payment with PayPal. The user is aware that payment by this means implies acceptance of the privacy conditions of PayPal, other than those of this website.
  • Payment by bank transfer. The customer must make a bank transfer for the total of the operation to the account indicated by the seller. A maximum period of three working days is established from the confirmation of the order to receive the amount If after this period the transfer has not become effective, the order will be automatically canceled and the contract will be considered terminated. The customer must indicate in the transfer the following information:
    • DNI or NIF and name of the natural or legal person to whom the order must be invoiced.
    • Order number, automatically assigned by the system at the end of the purchase process, in the concept of the transfer.
    • Indicate as beneficiary of the transfer to JOAN AYGUADÉ JARQUE
  • Bizum: Instant payment method from account to account. The payment is made in a totally secure way through the buyer’s bank, which is who finally validates the operation.

Right of withdrawal. In accordance with the provisions of the General Law for the Defense of Consumers and Users, the client will have the right to withdraw from the contract for a period of 14 calendar days without the need to indicate justification, except for legal exceptions.
The withdrawal period will end after 14 calendar days from the day of conclusion of the contract. To exercise the right of withdrawal, the customer must notify his decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post, fax or email). You can use the model withdrawal form below, although its use is not mandatory. Both the email and the postal address to which you can direct your request appear at the end of these conditions of purchase.

In order to determine compliance with the withdrawal period, the date of issue of the declaration of withdrawal shall be taken into account. JOAN AYGUADÉ JARQUE will communicate without delay to the client in a durable medium the acknowledgment of receipt of said withdrawal, in case of receiving the exercise of this right through email.

JOAN AYGUADÉ JARQUE will reimburse all payments received from the customer, including, where appropriate, delivery costs, without undue delay and, in any case, before 14 calendar days have elapsed from the date on which he has been informed of the decision to withdraw from the customer’s contract. JOAN AYGUADÉ JARQUE will make the refund using the same means of payment used by the client for the initial transaction, unless the client expresses otherwise and as long as he does not incur any expenses as a result of the refund. However, in the event that the customer has expressly selected a delivery method different from the less expensive ordinary delivery method, JOAN AYGUADÉ JARQUE will not be obliged to reimburse the additional costs arising from it.

The customer must return the products that make up the order object of the return to JOAN AYGUADÉ JARQUE in perfect condition, without any undue delay and, in any case, no later than within 14 calendar days from the date on which he communicates his decision to withdraw from the contract to JOAN AYGUADÉ JARQUE. This period will be considered fulfilled if the customer makes the return of the goods before the end of the period of 14 calendar days. The customer will only bear the direct costs of returning the order.
The client will be responsible for the decrease in value of the securities resulting from a manipulation of the same different from that necessary to establish their nature, their characteristics or their operation.

Withdrawal form. JOAN AYGUADÉ JARQUE provides this form to customers who, having purchased a product on this website, wish to withdraw from the contract of sale. However, and in order to facilitate the right of withdrawal, all the fields of this form must be completed by the client:
“To the attention of the JOAN AYGUADÉ JARQUE, with address at CL. JOSEP TORRES, 16-18 – 08012 BARCELONA (Barcelona):
I hereby communicate that I withdraw from the contract of sale referring to the order placed through the website
Order date: __/__/_____.
Order Number:
Name and surname of the client:
Customer’s address:
Signature of the client (in case it was delivered on paper):

Applicable Warranties. All products offered through the website are completely original, unless otherwise stated in their description. All have a warranty period of two years, in accordance with the criteria and conditions described in Royal Legislative Decree 1/2007, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws. Anyway, if you have any problem with the merchandise received, contact us through and we will find a satisfactory solution.

Shipping methods, delivery time and transport

Shipping costs: Shipping costs are not included in the price of the products offered on the Web. They will appear for express acceptance by the buyer before finalizing the purchase process and once the user has provided the shipping address of the order. They will also be broken down on the invoice. Shipping costs are free from a variable purchase amount depending on the promotion active at that time. In case of return of the goods, the shipping costs will be borne by the customer.

The shipment of the order will be pending until all the products are available. If the customer wants to receive partial orders, he must contact JOAN AYGUADÉ JARQUE to indicate the operation to follow. To avoid delayed delivery of available products, JOAN AYGUADÉ JARQUE recommends not mixing reserve products with the products available from the catalog and placing orders separately.

Delivery and transport time: JOAN AYGUADÉ JARQUE uses for its shipments various express transport companies such as MRW, Correos Express, UPS and Metro 4 (DHL).

Orders are shipped between 1-3 working days from the date of order confirmation and are delivered in a maximum of between 8 and 10 days.

The current shipping zones are Europe, North America and some Asian countries. For more ifnormation contract through

Any customs charges and other fees applicable in the countries of destination will always be borne by the buyer.

Pricing policy. JOAN AYGUADÉ JARQUE unilaterally reserves the right to modify the price of the products offered through this website, the prices in force in the advertising coinciding with the moment of the formalization of the order will be applied, to guarantee the customer the veracity of the price of the products.

Online dispute resolution. In accordance with Article 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for the resolution of online disputes between the consumer and JOAN AYGUADÉ JARQUE, without the need to resort to the courts of justice, through the intervention of a third party, called the Dispute Resolution Agency, which acts as an intermediary between the two. This body is neutral and will dialogue with both parties to reach an agreement, and may finally suggest and / or impose a solution to the conflict. Link to ODR platform:

Applicable law and jurisdiction. These conditions will be governed or interpreted in accordance with Spanish legislation in what is not expressly established. The parties agree to submit to the courts and tribunals of the consumer’s domicile any dispute that may arise from the provision of the products or services subject to these Conditions. In the event that the consumer is domiciled outside of Spain, the Parties expressly waive any other forum, submitting to the Courts and Tribunals closest to the population of BARCELONA (Spain).

Doubts or claims. We have official complaint forms available to consumers and users, you can request them through any of the means of communication described below. The user can direct their doubts, claims or queries about the follow-up of the order to:

Address: CL. JOSEP TORRES, 16-18 – 08012 BARCELONA (Barcelona)
Phone: 930274366